1. 简介

感谢您在恒威海鲜电子商务商店购物！我们专营干制海鲜和中药材，致力于为您提供最佳服务和送货体验。本运输政策概述了我们的运输惯例和程序，以确保清晰和满意。

2. 运费

我们为所有订单提供 RM10 的统一运费，无论订单大小或重量如何。此费率适用于马来西亚境内的所有送货。

3. 发货地点

目前，我们只在马来西亚境内发货。我们目前不提供国际运输。

4. 处理时间

所有订单均在 1-3 个工作日内处理。周末或公共假期不发货或送货。

5. 交货时间

您的订单处理完毕后，马来西亚境内的预计交货时间为 3-7 个工作日。交货时间可能因您的位置和运输承运商的任何不可预见的情况而异。

6. 订单跟踪

发货后，您将收到一封带有跟踪号的发货确认电子邮件。您可以使用此号码通过我们的承运商网站跟踪您的发货状态。

7. 发货确认和订单跟踪

您的订单发货后，您将收到一封包含跟踪号的发货确认电子邮件。跟踪号将在 24 小时内生效。

8. 发货地址

请确保结账时提供的发货地址准确且完整。对于发往错误或不完整地址的订单，我们概不负责。如果您发现您的发货地址有误，请立即通过 [客户服务电子邮件或电话号码] 与我们联系。

9. 包裹损坏或丢失

如果您的包裹在运输途中损坏或您怀疑包裹丢失，请通过 [客户服务电子邮件或电话号码] 联系我们的客户服务团队。我们将与承运商合作，尽快解决问题。

10. 运输限制

我们不发货到邮政信箱。盒子或 APO/FPO 地址。请提供有效的街道地址以便送货。

11. 客户支持

如对我们的运输政策或您的订单有任何疑问或疑虑，请联系我们的客户服务团队 [客户服务电子邮件或电话号码]。我们随时为您提供帮助，确保您在 Hang Wai Seafood 电子商务商店的购物体验非同凡响。

感谢您选择 Hang Wai Seafood 电子商务商店来满足您的干制海鲜和中药材需求。我们期待为您服务！

1. Introduction

Thank you for shopping at Hang Wai Seafood E-Commerce Store! We specialize in dried seafood and Chinese herbs, and we are committed to providing you with the best service and delivery experience. This Shipping Policy outlines our shipping practices and procedures to ensure clarity and satisfaction.

2. Shipping Rates

We offer a flat rate shipping fee of RM10 for all orders, regardless of order size or weight. This rate applies to all deliveries within Malaysia.

3. Shipping Locations

Currently, we only ship orders within the country of Malaysia. We do not offer international shipping at this time.

4. Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays.

5. Delivery Time

Once your order has been processed, the estimated delivery time within Malaysia is 3-7 business days. Delivery times may vary depending on your location and any unforeseen circumstances with the shipping carrier.

6. Order Tracking

Upon dispatch, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery through our shipping carrier’s website.

7. Shipping Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

8. Shipping Address

Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. If you realize that you have made an error in your shipping address, please contact us immediately at [customer service email or phone number].

9. Damaged or Lost Packages

If your package is damaged in transit or you suspect it is lost, please contact our customer service team at [customer service email or phone number]. We will work with the shipping carrier to resolve the issue as quickly as possible.

10. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid street address for delivery.

11. Customer Support

For any questions or concerns regarding our shipping policy or your order, please contact our customer service team at [customer service email or phone number]. We are here to help and ensure your shopping experience with Hang Wai Seafood E-Commerce Store is exceptional.

Thank you for choosing Hang Wai Seafood E-Commerce Store for your dried seafood and Chinese herbs needs. We look forward to serving you!