1. 我们销售什么产品？

我们专注于高品质的干海味和传统食材，包括干贝、鲍鱼、香菇、药材汤料、燕窝饮品以及其他特色食品。所有产品都经过精心挑选，以确保品质优良和新鲜度。

2. 你们的产品来自哪里？

我们的产品来自值得信赖的供应商，主要产自日本、中国以及其他以高品质海味和药材闻名的地区。

3. 如何下订单？

您可以通过我们的网站直接下订单，步骤如下：

  • 浏览产品

  • 将想要的商品加入购物车

  • 进入结账页面

  • 完成付款

订单确认后，您将通过电子邮件收到订单确认通知。

4. 你们接受哪些付款方式？

我们接受多种安全的付款方式，包括：

  • 网上银行转账

  • 信用卡和借记卡

  • 电子钱包（视情况而定）

所有付款均通过安全的支付网关处理。

5. 是否提供全马来西亚配送？

是的，我们提供全马来西亚配送服务。运费和预计送达时间将在结账时显示。

6. 配送需要多长时间？

订单通常会在1–2个工作日内处理。配送时间一般为：

  • 巴生谷地区：2–3个工作日

  • 马来西亚其他地区：3–5个工作日

在节假日或高峰期间，配送时间可能会有所延迟。

7. 如何储存干海味产品？

为了保持新鲜和品质：

  • 存放在阴凉、干燥的地方

  • 使用密封容器保存

  • 如需长期保存，可放入冰箱冷藏

请参考产品包装上的具体储存说明。

8. 可以退货或换货吗？

如果您收到损坏或错误的商品，请在收到商品后的48小时内联系我们。我们将根据情况协助安排更换或退款。

9. 这些产品适合作为礼物吗？

是的。许多高端产品，如干贝、鲍鱼和燕窝饮品，都是节日和特殊场合送礼的热门选择。

10. 如何联系客户服务？

如果您有任何问题或需要帮助，可以通过以下方式联系我们：

  • WhatsApp

  • 电子邮件

  • 网站联系表格

我们的客服团队会尽快回复您。

1. What products do we sell?

We specialize in premium dried seafood and traditional ingredients, including dried scallops, abalone, mushrooms, herbal soup ingredients, bird’s nest drinks, and other specialty food products. Our products are carefully selected to ensure high quality and freshness.

2. Where are our products sourced from?

Our products are sourced from trusted suppliers in countries such as Japan, China, and other regions known for producing high-quality dried seafood and herbal ingredients.

3. How do I place an order?

You can place an order directly through our website by:

  1. Browsing the products

  2. Adding your desired items to the cart

  3. Proceeding to checkout

  4. Completing the payment

Once your order is confirmed, you will receive an order confirmation via email.

4. What payment methods do we accept?

We accept several secure payment methods, including:

  • Online banking

  • Credit and debit cards

  • E-wallets (depending on availability)

All payments are processed through secure payment gateways.

5. Do we offer delivery across Malaysia?

Yes, we provide delivery throughout Malaysia. Delivery fees and estimated shipping time will be shown during checkout.

6. How long does delivery take?

Orders are usually processed within 1–2 business days. Delivery typically takes:

  • 2–3 working days within Klang Valley

  • 3–5 working days for other areas in Malaysia

Delivery times may vary during peak periods or holidays.

7. How should you store dried seafood products?

To maintain freshness and quality:

  • Store in a cool, dry place

  • Keep sealed in airtight containers

  • Refrigerate for longer storage if needed

Always check the packaging instructions for specific storage recommendations.

8. Can I return or exchange a product?

If you receive a damaged or incorrect product, please contact us within 48 hours of receiving your order. We will assist you with a replacement or refund where applicable.

9. Are your products suitable for gifting?

Yes. Many of our premium products, such as dried scallops, abalone, and bird’s nest drinks, are popular choices for gifts during festive seasons and special occasions.

10. How can I contact customer support?

If you have any questions or need assistance, you can contact us through:

  • WhatsApp

  • Email

  • Our website contact form

Our customer support team will respond as soon as possible.