1. 简介

欢迎来到 Hang Wai Seafood 电子商务商店！我们专营干货和中药材，提供包括鲍鱼、扇贝、各种豆类和其他干货海鲜美食在内的多种选择。凭借 20 多年的经验，我们以质量和客户服务的声誉而自豪。您的满意是我们的首要任务，我们努力确保每位客户都对购买感到满意。

2. 退款资格

要获得退款资格，必须满足以下条件：

商品必须未使用且与您收到时的状态相同。
商品必须带有原包装。
需要收据或购买证明。
退款请求必须在购买之日起 7 天内提出。

3. 不可退款商品

几种类型的商品免于退货：

一旦打开，干货等易腐烂的商品。
打折或促销折扣购买的商品。
礼品卡。

4. 退款流程

要发起退款，请按照以下步骤操作：

联系我们的客户服务团队 info@driedseafood.com.my，提供您的订单详情和退货原因。

在联系我们页面将商品寄回给我们，确保包装完好。

收到您退回的商品后，我们将对其进行检查并通知您退款状态。

5. 退款批准

收到并检查您的退货后，我们将通知您退款是否批准或拒绝。如果获得批准，您的退款将被处理，退款金额将在 30 天内自动转入您原来的付款方式。

6. 退款延迟或遗失

如果您尚未收到退款：

再次检查您的银行账户。

联系您的信用卡公司，因为您的退款正式到账可能需要一些时间。

联系您的银行。退款到账通常需要一些处理时间。
如果您已完成所有上述操作但仍未收到退款，请通过 [客户服务电子邮件或电话号码] 与我们联系。

7. 换货

我们仅更换有缺陷或损坏的商品。如果您需要将其换成相同的商品，请通过 info@driedseafood.com.my 与我们联系，并将您的商品发送至联系我们页面。

8. 运费

您将负责支付退回商品的运费。运费不予退还。如果您收到退款，退货运费将从您的退款中扣除。

有关我们的退款政策的更多问题，请通过 info@driedseafood.com.my 与我们联系。感谢您选择 Hang Wai Seafood 电子商务商店。

1. Introduction

Welcome to Hang Wai Seafood E-Commerce Store! We specialize in dried seafood and Chinese herbs, offering a wide selection including abalones, scallops, various beans, and other dried seafood delicacies. With over 20 years of experience, we take pride in our reputation for quality and customer service. Your satisfaction is our top priority, and we strive to ensure every customer is happy with their purchase.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• A receipt or proof of purchase is required.
• The request for a refund must be made within 7 days from the date of purchase.

3. Non-Refundable Items

Several types of goods are exempt from being returned:

• Perishable items such as dried seafood once opened.
• Items purchased on sale or with promotional discounts.
• Gift cards.

4. Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer service team at info@driedseafood.com.my with your order details and reason for return.
2. Send the item back to us at contactus page ensuring it is securely packaged.
3. Upon receipt of your returned item, we will inspect it and notify you of the status of your refund.

5. Refund Approval

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

6. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at [customer service email or phone number].

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@driedseafood.com.my and send your item to contactus page.

8. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For further questions regarding our refund policy, please contact us at info@driedseafood.com.my Thank you for choosing Hang Wai Seafood E-Commerce Store.